QUICK RETURNS
Follow the simple steps below in how to return your unwanted items.
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1. Register Your Return
Click here to start your return with our return partner, ZigZag.
You will be subjected to ZigZag’s T&C’s and Privacy Policy.
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2. Post Your Return
Proceed through the portal and you’ll be given the option to choose a carrier to fulfil your return.
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3. We'll Do The Rest
Once received, we'll refund the amount for the returned goods and send you a notification via email. This can take 3-5 working days from the date we receive the return.
*Please note that in order for a return to be eligible, it must be in pristine condition and raised within 30 days of receipt. If you need further support with your return, you can speak to our customer service team by clicking here
You can read our extended Return Policy below for full Terms & Conditions
We have extended our normal returns policy for the Christmas period. Any item bought between 1st November and 31st December can be returned up until 31st January 2025. All items need to be in unused and pristine condition
We are happy to offer a refund/exchange for an unwanted item returned within 30 days of receipt. Please be aware that we must receive returns within 30 days of delivery – this is irrespective of your chosen payment method.
Please note that all items must be returned in a saleable condition:
Unopened, with all original product packaging and hygiene seals untouched. We are unable to offer a refund, replacement or exchange on items that are not re-saleable.
If your order qualified for a free gift, it must also be returned before your refund or replacement can be processed.
We want all of our customers to enjoy their products, so if you’re not happy with your order you can send it back to us.
To start your return, follow the above steps and click the highlighted text under 'Register your return'.
Your refund should be returned to your account within 5 working days and we’ll send you an email to let you know it's on its way!
If you don't receive your refund and it's been 10 working days since you received our email, then you'll need to contact our Customer Service team through your account.
